Now hiring · Careers at 825 Technologies
Part-Time IT Support Technician: Help Desk & Projects
We’re a managed IT services company looking for a resourceful technician to cover our help desk when the team needs it most and to help get equipment and projects ready. You’ll solve common issues, keep tickets moving and grow into bigger work over time.
What you’ll do
- Handle Tier 1 tickets: passwords, printers, user accounts and basic software
- Use our knowledge base to solve standard issues before escalating
- Escalate with clear notes when you hit a roadblock, so nothing stalls
- Unbox, set up and stage PCs, install software and help prepare projects
- Support clients onsite now and then, including schools
What matters most
You figure things out
You read the documentation and try first, and you ask for help before you waste time stuck.
Solid basics
Windows, macOS, setting up computers, printers and user accounts.
Clear communication
You’re friendly with users and write clean ticket notes.
Reliability
You show up for your scheduled coverage hours.
Drive to grow
You want to build a real IT career.
Physical and travel
You can lift 50+ lbs, and you have a valid driver’s license and reliable transportation.
Nice to have: help desk, MSP or customer support experience; Microsoft 365, Google Workspace or Chromebooks; certifications or a home lab.
No college degree required. A thirst for learning is.
Pay & benefits
- $20+/hour depending on experience, with overtime for hours over 40
- 50% company-paid medical (with HSA option), dental and vision, on the employee-only premium
- 401(k) with traditional and Roth options and a 4% company contribution
- Cell phone reimbursement
- Mileage paid for business travel
- Paid training and certification support
- Opportunity to grow to full-time
Benefits subject to plan eligibility. Some client sites require a background check.
Apply
Submit your resume and briefly answer:
- What’s something technical you taught yourself in the last year, and how did you learn it?
- Tell us about a problem you solved using documentation, Google or a forum.
- Are you in Central or Northeast Ohio, and does the schedule above work for you?
No cover letter needed. Questions? hr@825technologies.com