825 Technologies provides managed IT services, cybersecurity, and Unifi networking to businesses and nonprofits across Cleveland and Northeast Ohio. Since 2006, we have served the Cleveland metro with flat-rate IT support, Microsoft 365 and Google Workspace administration, cybersecurity, and compliance services — from Bay Village and Westlake on the Westshore through downtown Cleveland and out to Lorain. Call (614) 758-1219 for a free Cleveland IT strategy call.
Cleveland managed IT support with real Ohio technicians
Cleveland’s business community runs the gamut — world-class healthcare, dense manufacturing, professional services, defense suppliers, and a thriving small-business and nonprofit sector. What most have in common is a need for IT support that actually understands Northeast Ohio: the weather-driven uptime issues, the legacy industrial network closets, the regulatory mix from healthcare to defense, and the operational tempo of a city that does not slow down for snow.
825 Technologies has been delivering managed IT services to Cleveland-area businesses since 2006. Our Ohio-based helpdesk answers your call in your time zone, and our Northeast Ohio field team handles on-site work from the Westshore to East Cleveland to the southern suburbs. Whether you have 8 employees or 200, one office or eight, our flat-rate plans make IT a budget line you can actually plan around.
Cleveland IT services we deliver
Flat-rate managed IT
Three plan tiers — Starter, Plus, and Premium — priced per user. Every tier includes Ohio-based helpdesk, anti-spyware, DNS content filtering, security awareness training, OS and application patching, Microsoft 365 or Google Workspace administration, cloud backup, Unifi network monitoring and management, and monthly executive reports. Plus and Premium include monthly on-site field service hours in the Cleveland metro.
Cybersecurity for Northeast Ohio businesses
Endpoint protection, MFA enforcement, conditional access, DNS filtering, dark-web monitoring, phishing simulation, ongoing security awareness training, and incident response — all aligned to the CIS Controls. Cleveland’s manufacturing and healthcare density has made the region a steady target for ransomware and business email compromise, and we build security postures that match the threat. For organizations that need a written security program, we provide policy templates and quarterly executive reviews.
Microsoft 365 & Google Workspace
Tenant setup, full mail and file migrations, MFA enforcement, conditional access, Intune, SharePoint and Teams governance, Google Workspace hardening, third-party app risk reviews, and ongoing administration. Most Cleveland-area small-business migrations complete in 2-4 weeks.
Networking, Unifi, and WiFi
We are a Unifi-certified shop. Office WiFi heat-mapping, switch and gateway deployment, VLAN design, VPN, SD-WAN for multi-site Cleveland organizations, low-voltage cabling, and structured wiring. We have built networks in Westshore office buildings, manufacturing floors in Lorain County, and multi-tenant professional buildings in downtown Cleveland.
Cloud, backup, and disaster recovery
Datto and Carbonite cloud backup. Server consolidation and right-sizing. Azure and AWS migration planning for Cleveland-area firms outgrowing on-premises infrastructure. Disaster recovery runbooks with documented RTOs and RPOs.
Compliance & vCIO
HIPAA for healthcare-adjacent Cleveland practices, PCI-DSS for retail and restaurants, CMMC readiness for Northeast Ohio defense suppliers, SOX IT general controls for publicly traded firms, and nonprofit-specific compliance for foundations and faith-based organizations. We provide quarterly executive technology reviews and vCIO advisory for organizations that need senior IT leadership without hiring a full-time CIO.
Cleveland industries we serve
- Manufacturing. Northeast Ohio’s manufacturing density is one of the reasons we maintain Cleveland field-tech capacity. We support shop-floor networking, OT/IT segmentation, and the security hardening that does not slow production.
- Healthcare-adjacent practices. Independent medical, dental, and behavioral health practices needing HIPAA compliance and reliable EHR-supporting infrastructure.
- Professional services. Architecture, engineering, design, legal, and accounting firms across Cleveland and the Westshore.
- Defense suppliers. CMMC readiness for Northeast Ohio firms in the defense supply chain.
- Nonprofits and faith-based organizations. Including the YMCA — an organization we serve elsewhere in Ohio and understand deeply.
- Property management. Multi-site portfolios needing consistent networking and unified policies.
Cleveland-area cities we serve
Our Northeast Ohio team supports businesses across Cleveland and the surrounding metro: Downtown Cleveland, University Circle, Ohio City, Tremont, Lakewood, Rocky River, Bay Village, Westlake, Avon, Avon Lake, Sheffield, Lorain, North Olmsted, Fairview Park, Brook Park, Berea, Middleburg Heights, Strongsville, Brunswick, Parma, Independence, Broadview Heights, Beachwood, Mayfield Heights, Solon, Chagrin Falls, Mentor, and Willoughby. If you are within an hour of Public Square, we can serve you.
Why Cleveland businesses choose 825 Technologies
- Nearly two decades in business. We were founded in 2006. We have seen ransomware go from a curiosity to an industry, and our stack has evolved with it.
- Ohio-based helpdesk. Your tickets are handled by technicians in your time zone, not an overseas call center.
- Flat-rate plans with included field service. Predictable monthly invoices and on-site visits without emergency surcharges.
- Vendor-neutral. We recommend what fits your environment, not what pays us the biggest kickback.
- 5.0-star Google rating from long-tenured clients.
Frequently Asked Questions about Cleveland IT Services
Do you have a Cleveland office?
Yes. 825 Technologies maintains field technicians and a service presence in Northeast Ohio, including Cleveland, Lorain, Avon, Westlake, and Bay Village. Our Cleveland-area team handles on-site service, while our Ohio-based helpdesk supports day-to-day issues remotely.
How quickly can you respond to a Cleveland IT issue?
Managed service clients reach an Ohio-based technician within minutes during business hours. On-site response in the Cleveland metro is typically same-day or next business morning, with 24/7 on-call for critical incidents.
Which Cleveland-area cities do you serve?
We serve businesses across the Cleveland metro and Westshore, including downtown Cleveland, Lakewood, Rocky River, Bay Village, Westlake, Avon, Avon Lake, North Olmsted, Fairview Park, Lorain, Sheffield, Strongsville, Brunswick, Berea, Middleburg Heights, Parma, Independence, Beachwood, and Mayfield Heights.
Do you support Cleveland manufacturers and industrial businesses?
Yes. Northeast Ohio’s manufacturing density is one of the reasons we built field-tech capacity there. We handle OT/IT segmentation, shop-floor networking, Unifi industrial deployments, and the practical security hardening that does not interrupt production schedules.
What does Cleveland managed IT cost?
Our flat-rate managed service plans run $99-$185 per user per month depending on plan tier (Starter, Plus, or Premium). Plus and Premium include monthly on-site field service hours in the Cleveland area. We provide written quotes after a free 30-minute scoping call.
Can you help with HIPAA, SOX, or CMMC in Cleveland?
Yes. We support compliance programs for Northeast Ohio professional services, healthcare-adjacent practices, defense-supply manufacturers, and publicly traded companies. We build IT general controls that pass external audits without bringing daily operations to a halt.
Do you offer cybersecurity awareness training for Cleveland staff?
Yes — ongoing security awareness training and phishing simulation are included in every managed service plan tier. Northeast Ohio has been a frequent target for business email compromise and ransomware, and trained staff are still the most effective line of defense.
Get a Free Cleveland IT Strategy Call
Call (614) 758-1219 or email info@825technologies.com to schedule a free 30-minute IT strategy call. We serve businesses across Columbus, Westerville, Hilliard, Delaware and Cleveland, Lorain, Avon, Westlake — and everywhere in between.
Schedule a Free IT Consultation
