IT Support at the Level You Need
One project. Hourly block-time. Co-managed. Fully managed. Ohio businesses, schools, and nonprofits — pick the engagement that fits today, move up when you’re ready.
Serving Ohio since 2006 · 5.0 ★ Google · Ohio-based helpdesk
Four Ways to Work With Us
The right engagement depends on your team size, your IT maturity, and where you are on your risk-management journey. You can start anywhere on this spectrum — and move between them as your organization grows.
Project & Ad-Hoc
One-off work
A single scoped engagement billed flat or time-and-materials. Network refresh, Microsoft 365 migration, security assessment, new-office buildout, or low-voltage cabling. No contract required.
One-time initiatives; capital projects; organizations without in-house IT wanting to test a partnership.
Block-Time Hourly
Prepaid retainer
Prepaid blocks of technician hours drawn down as you use them. Hours never expire. Volume discounts on 25+ hour blocks. Priority response above pure ad-hoc.
Organizations needing occasional expert help; seasonal spikes; clients not yet ready for a monthly plan.
Co-Managed IT
Partner with your team
We augment your in-house IT person or team — providing cybersecurity, after-hours coverage, projects, tier-2/3 escalation, or 24/7 monitoring while your team handles the day-to-day.
Schools, nonprofits, and mid-market businesses with an existing IT lead who needs backup, tools, and specialty depth.
Fully Managed
Monthly flat-rate plans
Complete outsourced IT department. Helpdesk, patching, monitoring, MFA, security awareness training, cloud backup, and Microsoft 365 or Google Workspace administration — all included per user.
Businesses without in-house IT; leaders who want a predictable monthly cost and one Ohio team accountable for everything.
How We're Different From a Traditional MSP
Most MSPs make you sign a multi-year, all-or-nothing contract. We don't. Here's the practical difference:
Fully Managed Plan Tiers
Flat-rate per user, per month. No surprise invoices when a printer dies, a new hire shows up, or someone needs hands on a switch. Pick the tier that fits — we’ll help you right-size it on the strategy call.
Starter
Baseline managed IT. All the essentials, no surprises.
- ✓Ohio-based helpdesk (weekdays)
- ✓OS patching & endpoint monitoring
- ✓Multi-Factor Authentication (MFA)
- ✓Security awareness training
- ✓Cloud backup (Datto / Carbonite)
- ✓Microsoft 365 OR Google Workspace administration
- ✓Monthly ticket summary
Plus
Adds advanced security and network management.
- ✓Everything in Starter
- ✓EDR (endpoint detection & response)
- ✓DNS filtering & dark-web monitoring
- ✓Phishing simulation
- ✓Unifi network management (WiFi, switches, firewall)
- ✓Monthly on-site field service hours
- ✓Priority response SLA
Premium
Executive-level IT + vCIO for regulated / growing orgs.
- ✓Everything in Plus
- ✓Dedicated vCIO (virtual CIO)
- ✓Quarterly business reviews
- ✓HIPAA, PCI-DSS, CMMC readiness support
- ✓Expanded on-site field service
- ✓Roadmap & budget planning
- ✓Vendor management
Special Pricing Tracks
Schools and nonprofits have different budget cycles, license entitlements, and compliance requirements than commercial businesses. Our pricing and process reflect that.
Schools
Charter schools, public school districts, and religious schools across Ohio. Every option above is available on our schools track, with pricing and scheduling built around the academic calendar.
- ◆E-Rate-conscious network design and documentation
- ◆Microsoft 365 Education & Google Workspace for Education tenants
- ◆Student-safety content filtering (CIPA-aligned)
- ◆Classroom-friendly on-site scheduling (before / after hours)
- ◆Chromebook and 1:1 device fleet support
- ◆Wireless heat-mapping for gyms, cafeterias, and large classrooms
Nonprofits & Faith-Based
Traditional 501(c)(3) nonprofits, churches, and faith-based organizations — a meaningful part of our client base for two decades.
- ◆TechSoup-friendly software licensing
- ◆Nonprofit Microsoft 365 & Google Workspace configurations
- ◆Reduced-rate managed plans for qualifying organizations
- ◆Board-friendly quarterly reviews in plain English
- ◆Donation processing and CRM integration support
- ◆Multi-site campus / satellite office support
How to Get Started
Three steps. Nothing scary. You can bail at any point.
Free Strategy Call
Book a 30-minute call. We’ll ask about your team size, current IT setup, biggest headaches, and what success looks like. No PowerPoint pitch, no obligation.
Environment Review
If it makes sense to keep going, we do a light-touch review of your network, endpoints, cloud tenants, and any security gaps. You get a written summary — regardless of whether you hire us.
Right-Sized Proposal
We recommend the smallest engagement that solves your actual problem. Sometimes that’s one project. Sometimes it’s a monthly plan. You decide.
Frequently Asked Questions
The questions Ohio leaders ask us before signing up. If yours isn’t here, just call.
Do I have to sign a long-term contract?
No. Project work is per-quote with no contract required. Block-time is prepaid and hours never expire. Managed plans are month-to-month after an initial 30-day onboarding period. We earn your business every month.
Can I move between engagement models later?
Yes — that’s the point. Many of our clients start with a single project or a block-time retainer, then move up to a managed plan once they see how we work. Others stay on block-time indefinitely. There’s no penalty for moving between tiers.
How is block-time hourly different than a managed plan?
Block-time is reactive — you have a bucket of prepaid hours and pull from them when you need help. A managed plan is proactive — we’re monitoring, patching, and hardening your environment 24/7 whether or not you call. Managed plans usually cost less than block-time once your ticket volume exceeds a few incidents per month.
What does co-managed IT actually mean?
You have an internal IT person (or small team). We supplement them with things they can’t or shouldn’t have to do alone — after-hours coverage, cybersecurity monitoring, tier-2/3 escalation, project work, procurement, or specialty depth like compliance and vCIO. Your IT lead stays in charge; we’re their backup.
How does pricing work for schools?
Schools have their own pricing track. We work within your E-Rate cycle where applicable, quote in a format your business office can consume, and schedule on-site work around the academic calendar. Charter, public, and religious schools across Ohio are all welcome.
How does pricing work for nonprofits?
Qualifying 501(c)(3) organizations get reduced managed-plan rates. We help you take full advantage of TechSoup licensing and nonprofit Microsoft 365 / Google Workspace tenants. Notable nonprofit clients include Jersey Baptist Church and the YMCA.
Do you support Microsoft 365, Google Workspace, or both?
Both — and we’ll tell you which one makes more sense for your environment. We’re not a Microsoft-only shop. Many of our nonprofit and school clients run Google Workspace; many of our commercial clients run Microsoft 365. A few run both.
What areas of Ohio do you serve?
Central Ohio (Columbus, Westerville, Hilliard, Delaware, Newark, Granville, New Albany, and the surrounding Franklin County suburbs) and Northeast Ohio (Cleveland, Lakewood, Westlake, Avon, Bay Village, and the Westshore). Remote support is available statewide.
Not Sure Which Plan Fits?
That’s what the free strategy call is for. Thirty minutes. No PowerPoint pitch. Just real answers about your environment, your risks, and your options.
or email info@825technologies.com