Support Services

We are awesome at Support. Do you want to know why? It is because we know the secret ingredient to awesome support – people who care! Here are some areas that we excel at 8741670293_a756e5c36csupporting, this is by no means exhaustive. In fact, we offer these great services:

  • Workstation and Laptop Repairs – If you need parts replaced, Hard Drives repaired, Viruses Removed, or just a good cleaning – we are ready to help.
  • Server Repairs – Servers are unique and have special requirements. We have years of experiences working with servers in production environments. We can fix your problems while minimizing downtime and mitigating risk! We’d be happy to prove it.
  • Computer Migrations – With the end of life on Windows Products and the ever increasing technological advancements finding a company that can migrate your users quickly, efficiently, and with care is very important. We are that company!

Managed Service and Compliance Monitoring

ManServ InfoGraphicOur Managed Service and Monitoring platform is the best of the best. The value built into our product makes it a win-win for all involved.

Our Managed Service Platform offers the following at an amazingly low price:

Anti-Virus Software – Industry best software. All Licensing, installations and updates are handled by us. 825 Technologies even handles level 1 virus removal for our Managed Service Clients at no extra cost.

Anti-Malware Software –  Industry best software. All Licensing, installations and updates are handled by us. 825 Technologies even handles level 1 Malware and PUP removal for our Managed Service Clients at no extra cost.

Logmein Pro Remote Access – We utilize the best remote software that is available! You get all the benefits and a huge cost savings!

Regular Maintenance – we developed an awesome set of procedures that help keep your computer running smoothly and securely. We apply the procedures to all your machines on a twice a week basis to make sure your IT investment is performing at its best. Think of it as an oil change for your computer!

Monitoring and Remediation – We watch critical logs of your machine in real-time. When an error occurs, we know about it and try to fix it without it affecting your work. If needed, we will contact you and schedule time to get the error resolved. On top of logs, we also have a series of proprietary tests that we perform to help predict failures before they happen – further reducing your downtime and IT costs!

Monthly Reports in a convenient, easy to read format! We like you to know what we are doing and how your IT Infrastructure is performing.

There are also some wonderful add-ons that you can add to your Managed Service Plan

Helpdesk – Get the benefit of a U.S. based Helpdesk that can help you when you need it (we even offer 24x7x365 options). We think our Helpdesk is not only the most knowledgeable and friendly, but also one of the fastest to answer your calls. Here are some sample metrics for 2015:
sdm-call-metrics-jul-15

Service Bundling – Do you want to bundle a certain number of service hours into your Managed Service agreement? Not only will we be happy to do that, we will also offer you a reduced hourly rate. We can even offer unlimited service plans!

Discounted Project Pricing – All of our Managed Service clients get a reduced hourly rate. The hourly rate is discounted more as you utilize more services from 825 Technologies (Email Hosting, Web Hosting, Service Bundles, etc).

Give a call or drop us an email with any of your questions. We would be happy to help you in any way we can!

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