Residential Managed IT Services for Ohio Homes

825 Technologies’ residential plans are $49 per month for Essential, $99 per month for Complete, and $199 per month for Concierge. Annual prepay is $539, $1,089, and $2,189 respectively, which works out to one month free. Parts and project work are quoted separately.

Essential covers 4 managed computers, 4 smartphones or tablets, and up to 15 connected home devices. It includes basic network-level filtering of scam and malicious websites, unlimited remote support with next-business-day response, one in-home visit per year, and member pricing on bench repair. Camera and smart-home support on Essential is remote only.

Complete ($99) doubles device limits to 8 computers, 8 phones or tablets, and 30 connected devices, adds guest and IoT network segmentation, includes camera and smart-home support, three in-home visits a year, free bench labor, and a 4-business-hour response. Concierge ($199) removes device limits, adds a managed UniFi network, continuous IoT firmware monitoring, six in-home visits a year, same-day response with a 2-hour target, and included emergency dispatch.

Remote support is available anywhere in Ohio. In-home visits are scheduled across Central Ohio (Columbus, Westerville, Worthington, Dublin, New Albany, Gahanna, Hilliard, Delaware, Newark, Granville) and Northeast Ohio (Bay Village, Westlake, Rocky River, Avon, Avon Lake, North Ridgeville, Lorain, and the Cleveland west side). A trip charge applies beyond 20 miles from your technician and is waived on Complete and Concierge.

A managed computer is a Windows or macOS laptop or desktop that carries our monitoring agent, patching, and endpoint protection. A connected home device is anything else on your network, such as cameras, doorbells, thermostats, smart speakers, streaming boxes, printers, and EV chargers. Connected devices receive network protection, configuration help, and troubleshooting, but no software is installed on them.

Yes. A fifth or sixth managed computer is $15 per month each, additional phones or tablets are $5 per month each, and a block of 10 more connected devices is $10 per month. A one-time $49 onboarding fee per added computer is waived when it is added during a scheduled visit. Essential is capped at six computers; a seventh moves the household to Complete.

No. Added devices receive the same remote monitoring and support as your plan’s included devices. Visit allowances and response commitments are set by your plan tier and do not change when you add devices.

A standard in-home visit (up to 90 minutes, one primary issue) is $159 for Essential members, $129 for Complete members after their three included visits, and $99 for Concierge members after their six. Non-members pay $229. Extended, same-day, and after-hours options are listed in the pricing tables above.

No. Retail memberships bundle product warranties and schedule visits through a national queue with a rotating cast of technicians. 825’s residential service gives you one named local technician, proactive monitoring that flags problems before they become outages, and business-grade security tools including network segmentation for cameras and smart-home hubs.

Yes, and it is one of the most common reasons families sign up. Your parents get a patient technician they can call directly, scam-site filtering that works in the background, and a quick way to verify suspicious emails or texts. You can be the billing contact and stay informed without being the help desk.

Monthly plans are month to month. Annual prepay saves one month and is the best fit for households that want a single yearly bill. Either way, there is no per-incident charge for remote support.

Bench repair and in-home visits are available to non-members at the rates shown above, and larger installs are quoted as projects. For ongoing items like email security, account cleanup, or keeping several computers patched, we recommend a plan, because the value is in the continuity rather than a single fix.