Return/Refund Policy for Subscriptions Purchased Through Stripe

Effective Date: July 28, 2025

1. Subscription Commitment and Payments

  • All subscriptions purchased via Stripe require a commitment for the full term you select (e.g., monthly, annual).

  • Once a subscription is purchased, your payment obligation is non-cancelable, and, except as expressly provided below, fees paid are non-refundable.

  • Subscription plans automatically renew unless you cancel at least 24 hours before the renewal date.

2. Refunds and Returns

    • General Policy: Payments for subscriptions are non-refundable and we do not provide partial or prorated refunds if you cancel before the end of your billing period, unless otherwise required by applicable law or explicitly stated herein.

    • Legal Exceptions: If your jurisdiction requires a cooling-off or mandatory refund period, requests will be honored as mandated by law.

    • Billing Errors: If you believe you were billed in error, contact our support within 14 days of the charge for an investigation and possible full or partial refund if warranted.

    3. Special Circumstances for Subscription Cancellations

    • Canceling a subscription will stop future charges but not result in refunds for past payments, unless:

      • The subscription service was not delivered as described, or

      • There is a documented technical issue preventing service delivery.

    • Prorated refunds may be offered at the company’s sole discretion in cases of involuntary cancellation (such as provider-initiated termination for service discontinuation).

    • Refunds for unused portions can be processed via Stripe; funds will be returned to the original payment method, but note that Stripe’s processing fee is not refundable to you as the merchant.

    4. How to Request a Refund

    • To request a refund:

    1. Email support with your account and payment details.
    2. Explain the reason for your request (for example, error charge or failure of service).
    3. Claims are processed within 10 business days; eligible refunds will be approved based on this policy.

    5. Contact and Self-Serve Cancellations

    • You may cancel your subscription anytime from your account dashboard or by contacting support.

    • To avoid future charges, cancel at least 24 hours before your next billing date.

    • For jurisdictions like California or those covered by the FTC, as of July 14, 2025, a self-serve cancellation flow will be available on our website.